Terms of service

1. Who this is between

These terms are between Matt Hillyer LLC ("we", "us") and the organization that opens an account ("you"). If you accept these terms on behalf of a company, you confirm you are authorised to bind it. Where we process personal data on your behalf, our data processing agreement applies and forms part of this contract.

2. What the service is

GrapeBeaver Intelligence gathers published regulatory and security material, analyses it, and tells you which of it bears on the products you make and the documents you keep. Features depend on your plan; the current plans and what they include are on our pricing page.

3. What it is not

This is regulatory intelligence, not regulatory advice. Findings are prompts for your own review rather than determinations about a product or a quality system, and the publisher's own text is authoritative over anything reproduced here. We do not tell you whether you meet a requirement, and nothing the service produces is a certification, an audit, or a legal opinion. Decisions about your products, your quality system and your regulatory obligations remain yours.

Analysis is generated with the assistance of large language models and reviewed by a person before publication. It can still be incomplete or wrong. Check anything you intend to act on against the source, which we link on every item for that reason.

4. Accounts and seats

• · Each person needs their own account. Sharing one login between people is not permitted, and seat limits are per plan.
• · You are responsible for what happens under your account, for keeping credentials secure, and for removing people who leave.
• · Tell us promptly at security@grapebeaver.io if you believe an account has been compromised.
• · API keys are shown once at creation and stored only as a hash. We cannot recover one; you can issue a replacement.

5. Acceptable use

Do not resell or redistribute the service's output as a competing intelligence product, attempt to circumvent access controls or tenant boundaries, probe or attack the infrastructure except under a security disclosure we have agreed in writing, upload anything you have no right to upload, or use the service to break the law.

We may suspend an account that is causing harm to the service or to other customers. Where it is safe and lawful to do so we will tell you first and give you a chance to put it right.

6. Your content stays yours

The documents and records you upload remain your property and your confidential information. You grant us only the licence needed to run the service for you: to store your content, process it to produce your analysis, and transmit it to the sub-processors listed in our privacy notice. That licence ends when you delete the content or close your account.

We do not use your content to train models, and we do not use it to build or improve a product for anybody else.

The service itself — the software, the taxonomy, the analysis we publish to all subscribers — remains ours. Third-party material reproduced in the service belongs to its publisher, and standards and guidance we hold under licence are not redistributed: you will find excerpts and citations, never a downloadable copy.

7. Fees and billing

• · Subscriptions are billed in advance through Stripe, monthly or annually as you choose, and renew automatically until cancelled.
• · You can cancel at any time from your billing settings. Cancellation takes effect at the end of the period you have paid for; we do not pro-rate part-months.
• · If a payment fails we will retry and tell you. If it stays unpaid your plan reverts to the entry tier rather than the account being deleted.
• · We may change prices with at least 30 days' notice before your next renewal. If you do not accept a change, cancel before it takes effect.
• · Prices exclude VAT and sales tax, which are added where they apply.

8. Availability

We work to keep the service available and we monitor it continuously, but we do not currently offer a contractual uptime commitment. Publishers go quiet, feeds change and third-party services fail; a day on which little arrives is not a fault. A service level can be agreed with us in a separate written agreement.

We may change or remove features. Where a change materially reduces what a paid plan includes we will tell account holders by email before it takes effect.

9. Warranties and liability

The service is provided as it is. To the fullest extent the law allows we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement, and we do not warrant that the service will be uninterrupted, that it will identify every relevant regulatory development, or that its analysis is free from error.

Neither party is liable for indirect or consequential loss, or for loss of profit, revenue or anticipated savings. Our total liability under this agreement in any twelve-month period is limited to the fees you paid us in that period.

Nothing here limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud.

10. Confidentiality

Each of us will keep the other's confidential information confidential, use it only for this agreement, and protect it at least as carefully as our own. Your uploaded documents and your product records are your confidential information. This survives the end of the agreement.

11. Ending it

You can close your account at any time. Either of us may end this agreement if the other commits a material breach and has not fixed it within 30 days of being told.

On termination you can export your data for 30 days, after which we delete it on the schedule in our privacy notice. Ask us within that window if you need it in a particular form.

12. Changes to these terms

We will post any change here and update the date at the top. For a material change we will email account holders at least 30 days before it takes effect. Continuing to use the service after that means you accept it; if you do not, cancel before it applies.

13. General

This agreement, together with the data processing agreement and the plan you subscribe to, is the whole agreement between us. Neither of us may assign it without the other's consent, except to a successor of the whole business. If any part is unenforceable the rest stands. It is governed by the laws of the State of Wisconsin, United States, without regard to its conflict of law provisions, with the state and federal courts located in Wisconsin having exclusive jurisdiction.